1. Order Processing: Orders placed on KELON will be processed within 1-2 business days, excluding weekends and holidays.
2. Shipping Methods: We offer standard shipping for most orders, with delivery times ranging from 3-7 business days. Expedited shipping options may be available for an additional fee.
3. Shipping Costs: Shipping costs are calculated based on the weight and dimensions of the items in your order, as well as your shipping address. You can view shipping costs at checkout before completing your purchase.
4. Delivery Timeframe: Delivery times may vary depending on your location and the shipping method selected. You will receive a tracking number via email once your order has shipped, allowing you to track your package's progress.
5. Delivery Process: Our shipping partners will deliver your order to the shipping address provided at checkout. Please ensure that someone is available to receive the package or provide delivery instructions if necessary.
6. International Shipping: At this time, we only offer shipping within the contiguous United States. We do not ship to international destinations or to P.O. boxes.
7. Order Tracking: You can track the status of your order by entering your tracking number on our website or on the website of our shipping partner.
8. Shipping Delays: While we strive to deliver orders promptly, please note that shipping delays may occur due to factors beyond our control, such as inclement weather or carrier issues.
9. Damaged or Lost Shipments: If your order arrives damaged or is lost in transit, please contact us immediately so that we can assist you in filing a claim with the shipping carrier.
10. Contact Information: If you have any questions or concerns about our shipping policy, please contact us at [email address] or [phone number].